The Service Desk — For Current Tenants

You're home.
We've got the rest.

After-hours emergency?

No heat in winter · active leak · no power · anything unsafe

Line connects at launch

Maintenance

Something need fixing?

Your request goes to our in-house crew, the same people who renovated your home. You get a confirmation by text and email, then updates as we schedule the fix.

What happens next

Received
Scheduled
Done

We schedule most routine requests within a few business days. Our own crew does the work, so there's no contractor to chase.

Castle Service TicketWork Order No. ----
Filed

Ticket filed. Our maintenance crew will reach out, usually the same day.

Rent

Paying rent is a text message.

Your invoice arrives by text and email every month with a pay button: card or bank transfer, receipt automatic. No app to install, no guessing the amount.

Text Updates

Want it by text?

Email comes to everyone. Texts only go to tenants who ask for them. Sign up once and your rent invoice, receipts, and repair updates come to your phone too.

Text UpdatesFor Current Tenants
Signed Up

You're signed up. Your next rent invoice will come by text as well as email.

Your Account

Your lease and your ledger, in one place.

Sign in to see your invoices and payment history, review your lease and documents, and keep your contact details current. Same login works on your phone.

Staff

Property manager sign-in

Castle staff manage tenants, send invoices, and update listings from the admin console.

Good to Know

Tenant questions, answered

Q.01How fast do maintenance requests get handled?

Emergencies get a call back right away. We schedule most routine requests within a few business days. Our crew is in-house, so the calendar is ours.

Q.02How do I pay rent right now?

Rent works the way your lease describes today. When the payment system launches, your invoice arrives by text and email with a pay button. We walk every tenant through it before anything changes.

Q.03Who actually owns my home?

We do. Castle Management Group owns 100% of the properties it leases. When you talk to us, you talk to the owners.

Q.04My lease is coming up. What happens next?

We want to keep you. Before your renewal date we send straightforward terms. Long-term tenants are the point of how we operate.